1. Service title: Issuing Electronic Trust Symbol (E-NAMAD) certificate

2. Service ID:13011566100 (To be filled by the Planning and Budget Organization)

3. Service provider

Name of the agency: Iran Center for e-Commerce Development

Name of the parent organization: Ministry of Industry, Mine and Trade

4. Service specifications

Service description

- Organizing online businesses

- Authenticating online businesses to obtain E-NAMAD

- Granting E-NAMAD

- Publishing a list of online businesses that have E-NAMAD

-Renewing E-NAMAD

- Addressing the issues of online business by providing a specialized ecommerce consultation center

Type of service

Government to Citizen (G2C)

Government to Business (G2B)

Government to Government (G2G)

Client Type

Natural and legal entities with an internet based business, executive agencies and organizations, private businesses

Nature of service

Public Private

Scope of service

National Regional Provincial Urban Rural

Related events:

Birth Education Healthcare Tax Business Social security

Property registration Urban installations Insurance Marriage Retirements Licenses and certificates Death Other

Start of service

Application by the receiver Due date Occurrence of event

Discretion of the agency Other

Documents required for the service

- Providing identification information

- Acceptance of electronic affidavit (natural and legal entities)

If the goods and services offered in the website require a license from relevant authorities, the license must be provided

Upstream rules and regulations

- Ecommerce Act ratified in 2003 by the Islamic Consultative Assembly

- Online stores organizing plan ratified in 2008 by the Economic Transformation Plan Committee

- Articles of Association of the Electronic Commerce Development Center

- Combating Cyberspace Threats Plan ratified in 2012 by the National Security Council

- Technical and executive regulations of e-government development plan, ratified in 2014 by the Supreme Information Technology Council

- Deregulation and Facilitation of Business Permits Committees

5. Service details

Statistics of service receivers

Average 10,000 of services receivers in month season year

Service average time

1-3 days

Frequency

Once a year

Number of physical reference

-

Cost of service for the receiver (IRR)

Price(s)

Bank Account(s)

E-payment

. . .

6. Service access route

Direct and detailed address of the service in the portal (If partially or fully electronic):

www.enamad.ir

Name of the system ( If partially or fully electronic): www.enamad.ir

Service stages

Type

Communication media

Informative

Electronic

Internet (website) Mobile (application)

Email Post
IVR or Call center SMS
Other (explain accessibility) :

Non-electronic

Reason for physical reference

Personal authentication

Document authentication

Lack of proper infrastructure

Other :

Agency referred to:

National

Provincial

Local

Application

Electronic

Internet (website) Mobile (application)

Email Post
IVR or Call center SMS
Public services offices (outsourcing contract number: )
Similar to public services offices
Other (explain accessibility) :

Non-electronic

Reason for physical reference

Personal authentication

Document authentication

Lack of proper infrastructure

Other :

Agency referred to:

National

Provincial

Local

Service generation (Inner agency process or relations to other agencies)

Electronic

Internet (website) Intranet (local intranet or ERP)
Email Other (explain accessibility) :

Non-electronic

Reason for physical reference

Service providing

Electronic

Internet (website) Mobile (application)

Email Post
IVR or Call center SMS
Public services offices (outsourcing contract number: )
Similar to public services offices
Other (explain accessibility) :

Non-electronic

Reason for physical reference

Personal authentication

Document authentication

Lack of proper infrastructure

Other :

Agency referred to:

National

Provincial

Local

7. Service relation to other systems of the agency (databanks)

Name of other systems

Exchanged fields

Electronic inquiry

Non-electronic inquiry

Online

Batch

8. Service relation to other agencies

Name of other agencies

Name of other systems

Exchange fields

Costs

(If any)

Electronic inquiry

If inquiry is non-electronic done by:

Online

Batch

Public monitor police

Identification and documentation information, place of the online business

Agency
Client

State Civil Status Organization

Certification of the national code of the E-NAMAD applicants

Agency
Client

State Department for Registration of Companies

Inquiry of registration number and identification documents of legal entities (articles of association, official gazettes and etc.)

Agency
Client

Payment Services Providers Companies

Providing online payment portals

Agency
Client

9. Service processes titles

1- Submitting application by the applicant in the E-NAMAD system

2- Applicant verification from the public monitor police

3- Authentication of the owner’s identify and place of online business

4- Evaluation of the online business based on E-NAMAD checklist

5- Obtaining electronic affidavit from the applicant and providing valid license

6- Granting E-NAMAD

10. Service processes connection diagram:

نمودار از بالا به پایین، چپ به راست

Applicant (owner of the online business) – Ecommerce Development Center

submitting application in the E-NAMAD portal

Applicant verification from the public monitor police

Reviewing application

Authentication of the owner’s identify and place of online business

Evaluation of the online business and website

Checking business model and provided goods and services with requirements of the relevant authorities

Initial confirmation and requesting affidavit and physical documents from the applicant

Completing the affidavit and submitting it along with physical documents

Checking the affidavit and physical documents

Granting E-NAMAD

Particulars of the person completing the form: Sara Jami

Tel: 41031323

Email:

Department: Trade Facilitation Deputy